### The Pursuit of Relevance

## eGUIDE

# SPOTLIGHT

## · As businesses shift to organising by value
stream, optimising for flow of value has become the new imperative

## · Spotlight is a suite of three services
designed to help you measure and optimise flow

## · By shining a light on key bottlenecks
in your system, you’re now in a position to align leaders and teams on actions to alleviate them

## · As you begin to clear blockages, you’ll
develop new ways of thinking, being and working that unlock value across your entire portfolio of work

* * *

How slow is your flow?

Every leader and team experiences frustration when they
struggle to get value into customers’ hands. It’s why Value
Stream Management focused on flow of customer value has
become the most important lens through which businesses
consider delivery performance.

Many businesses which have started their value-focused
journeys find it challenging to measure flow. In our
experience, this is because of the metrics they use. They:

- Only provide visibility of progress of software initiatives,
- Only provide visibility of progress of software initiatives,
but not the system as a whole. They don’t identify the
systemic constraints affecting the value stream
- Don’t show the actual flow of customer value
- Don’t show the actual flow of customer value

HYPR’s Flow Optimisation suite comprises three
services that will help your teams accelerate flow:

- Are used solely by technology teams but aren’t readily
understood by the wider business. This severely
hampers alignment on actions between tech and
business leaders

### Flow Illuminator

Establishes Flow and DORA metrics to measure
the current flow of value through your system and
identify bottlenecks

### Flow Essentials

An interactive workshop that equips executives and
teams with the knowledge and mindset to embrace
Flow Principles

### Flow Consulting

Expert guidance in organising around value
streams to put metrics and principles into action.
We consider the human and operational aspects
of flow optimisation in your context

* * *

Optimise flow.
Achieve this...

Measuring flow accurately, understanding
Flow Principles and aligning on appropriate
actions is critical to optimisation efforts.
When you get it right, the outcomes are
transformative.

On the following pages, we provide more
detail on the three Spotlight services that
aim to help you achieve these results.

1. Lower defect rates

### 1. Flow Illuminator

Establish baseline metrics

Our flagship product, Flow Illuminator, integrates
seamlessly with your existing work management tools
to establish a starting point for achieving optimal flow.
It’s built to give you Flow and DORA metrics that show
you where flow is at now and your progress towards
these goals:

- Delivering the highest customer value
- In the fastest possible time
- Understanding the economic impact
of investing in improvements

Data. Dashboards. Direction

- With the right types of work
- And with minimal delays
- Flow Illuminator automatically collects Flow and DORA data
and presents it in user-friendly dashboards
- The metrics allow you to visualise flow, the distribution of
work types, code quality and more
- You’ll see the bottlenecks and dependencies that are really
holding you back in your value delivery process
- The data is presented in a language and business-context
that’s readily understandable by every stakeholder. It
connects IT with the wider business
- You see your system as a whole, in one place. Flow can be
tracked alongside outcomes from Finance, Ops, CX, OKRs
and HR
- You have the critical information you need to present
better business cases and align leaders and teams around
investment decisions – from value to outcome

* * *

Identifying bottlenecks and accelerating time to market

Flow Illuminator helps you see across the system.
It identifies:

- Where work is piling up
- Where effort should be focused to make
the biggest difference
- When quality is deteriorating and why
- Where dependencies are slowing delivery
- The results of experiments

With Flow Illuminator, you’re no longer at risk of optimising flow
anywhere outside the system – which can be sub-optimal and
even counter-productive. You’ll have much greater confidence
about the work that needs to be done and be able to make
more informed trade-off decisions around capacity. And you’ll
be able to create a better balance between innovation and
sustaining investments.

### Pricing

$25k (AU$)

The confidence to make
improvements that work

Flow Illuminator for up to three teams
(plus a fixed fee for set up and tool integration)

$3-5k (AU$)

For each extra team depending on data quality
and technical environment

The Flow Illuminator engagement takes between
two-to-four weeks for three teams.

To get a comprehensive
understanding of broader
constraints at the system
level, consider engaging our
Floodlight service.

### Identifying system level constraints

Spotlight’s Flow Illuminator
service measures how fast
value is flowing through your
system at the value stream
level.

* * *

### 2. Flow Essentials

Learn the principles of flow

- How to prioritise resources between technical
improvements, feature delivery, risks and quality
- How to use metrics to make experiments in delivery
- How metrics enable informed, organisation-wide,
data-based decisions to accelerate flow
of customer value
- Why managing Flow and DORA is critical to any
modern digital business

#### Learning outcomes

- What a contemporary value stream looks like
- How to measure the value delivered to customers
through a value stream
- Understanding the different types of work
in a value stream
- How to identify the bottlenecks preventing flow
- How to prioritise resources between technical
improvements, feature delivery, risks and quality
- How to use metrics to make experiments in delivery
- How metrics enable informed, organisation-wide,
data-based decisions to accelerate flow
of customer value
- Why managing Flow and DORA is critical to any
modern digital business

* * *

#### Topics covered

- Defining Value Stream Management and flow
- The Principles of Flow
- The impacts on flow
- The Flow Framework®
- Flow Metrics
- Interpreting Flow and DORA Metrics
- How to know you're making the right
improvements in your processes
- DORA metrics
- Using the metrics to make more reliable
estimates on delivery to your customers

#### Workshop essentials

- Audience: Aimed at CIOs, CTOs, CDOs,
portfolio managers, product owners,
delivery leads and engineers
- Attendees: 20-100
- Duration: 1-day
- Location: At your place or we can arrange
a great off-site venue and organise
the catering

### Pricing

$5-10k (AU$)
depending on number
of attendees plus expenses

* * *

### 3. Flow Consulting

By your side. In your context

Flow Consulting provides you with expert HYPR flow
consultants to work with you side-by-side on your Value
Stream Management journey. Their guidance is always
geared to your needs and optimising flow in your context.

#### How can we guide you?

##### Organising for optimal flow

We can help you:

- Build a world-class, value-driven, product engineering
practice
- Properly organise around value streams
- Address the human and operational aspects
of flow optimisation – creating appropriate team topologies for
your value streams

#### Learn to see

A HYPR flow consultant will always be responsible for your Flow
Illuminator engagement to establish Flow and DORA metrics (their
cost is included in the price of the Flow Illuminator engagement).
Beyond Flow Illuminator, we can then:

- Provide hands-on help to improve the current state of your
data. This may be necessary if Flow Illuminator identifies
data anomalies from your existing tools (eg. JIRA or ADO)
that need correcting. We can help you build further proof of
concepts to show data improvements
- Advise where necessary and appropriate on the early
implementation of dedicated Value Stream Management
tools and platforms such as Planview@ Tasktop Viz
- Help you gain a deeper understanding of what the data
means in your context

* * *

#### Learn to improve

- We can help you use metrics to:
- Find a pathway to resolve systemic issues
- Clear specific bottlenecks to flow. For example,
if deployment is taking up 70% of the Flow Time
metric, what action should we take?
We can help you build experiments to find out

HYPR – a leading Value Stream
Management and Flow practice

- Align leaders and teams across the improvements
you need to make first

HYPR was among the first consulting practices in Australia
and New Zealand to invest in building a comprehensive
Value Stream Management practice. Our highly-qualified
Flow Consultants have helped enterprises make the shift
successfully. We can help you too…

#### Learn to scale

We can help you scale flow practices across
more teams / value streams.

Flow Consulting is a bespoke service based on your needs
and the size and complexity of your value stream/s.

* * *

### Engagement Model

Build your world-class product engineering practice.
Optimise the flow of customer value and build
the adaptability required for business
model innovation

#### ALIGN

We seek to understand your vision, objectives
and desired outcomes. We explore the
constraints you face and a timescale for
transforming your delivery system

#### DIVERSIFY

Using the Delivery Ecosystem, the
teams are able to explore more
adjacent or radical pools of value

#### EMBED ECOSYSTEM

We bring more teams into the
Delivery Ecosystem, uplifting
capability across your product
engineering practice

A comprehensive assessment of the
maturity of your product engineering
practice at the system level. Delivers
critical insights on constraints to flow
and helps align stakeholders about the
improvements you need to make

Measures the current flow of value
through your system. Compares
your performance against
industry-recognised benchmarks.
Provides expert guidance on how
best to optimise flow

#### CREATE ECOSYSTEM

We adapt proven patterns in your context
to create a flow-optimised, human and
technical ecosystem that can deliver
slices of value fast [www.hyprinnovation.io](http://www.hyprinnovation.io)